CUSTOMER CARE
Thank you for visiting our website! We are a small family owned business and take pride in our products and the service that we provide to each and every customer that not only walks in our store but also those that visit our website. If you have any questions or concerns, please feel free to contact us. Thank you again for visiting our site and we look forward to sharing our unique pieces with you!
Have any questions or concerns?
We’re always ready to help!
Call us at
407-801-2295
or send us an email to:
FAQ
Do you provide International delivery?
Yes we do! However, keep in mind that international deliveries do have a longer processing time. Please contact us for international shipping rates. Estimated costs are $14.95 but are subject to exact rates based on weight and location.
How do I return an item?
Please send us a quick email to info@jortra.com. Return shipping costs will be up to the customer.
What is your returns policy?
We will gladly accept returns within 15 days of the original purchase date with receipt.
How do I track my order?
We will ship you a confirmation email with tracking information as soon as your item has shipped.
How do I care for my new jewelry?
We recommend hanging your jewelry with the original tag to avoid tangling. It is best to store your jewelry at room temperature and avoid contact with water.
Does my jewelry have an expiration date?
We guarantee our products for 5 years. With proper care, they can last much longer.
Refund & Shipping Policy
Returns
Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer before speaking with us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at JortraBoutique@gmail.com. Further instructions will be provided via email.
Shipping
Our products are shipped within 2-3 Days using the following carriers: USPS. To return your product, you should email us info@jortra.com for further instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.
Terms & Conditions
COLLECTION OF PERSONAL INFORMATION
When you use our Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at info@jortra.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent. We will not use any of your information without your consent.
COOKIES
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.
SECURITY
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at info@jortra.com.
Privacy Policy
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Jortra Boutique's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Jortra Boutique' or 'us' or 'we' refers to the owner of the website whose registered office is in Orlando FL United States 32825. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.